careers

Operations Manager

Description

The HRC Group is a Leading Housekeeping Outsourcing Specialist Company based in Sydney. The Candidate seeking to join our team must have the following attributes and skill set to assist our current Operations Managers

 Operations Manager  role is responsible for overseeing the HRC daily operations in all of our client hotels and being an ambassador for the company.

  • Successful Candidate seeking to join us, will currently be working as an Assistant Executive Housekeeper in a large hotel and or Housekeeping Manager in a smaller property.The role is both operational and hands-on as you will be responsible for:
  • Visiting our current Clients and Associates daily                      Attend promptly to all guest feedback daily follow up with HRC Client Management, HRC Site Manager, Senior Supervisor, Supervisor and HRC

Desired Skills:

  • Updating and implementing operational procedures Plan and allocate housekeeping tasks and assignments to our senior supervisors
  • Provide support and solutions to daily operational challenges as they arise Assist with recruitment and interview selection Plan, and implement training procedures together with the current Housekeeping Operations Manager
  • Ensure Training is carried out at any level to set HRC Policy & Training Programs for each position
  • Ensure all Training Checklist are completed with HRC set guidelines and time frames
  • Monitor and review Quality Standards by daily and weekly formal inspections
  • Promote by example the principles of “Core & Cultural Practices” of our Company

Desired Skills:

  • Leadership skills
  • Management skills
  • Delegation skills
  • Organizational & time management skills
  • Professionalism
  • Communication skills (written/verbal)
  • Initiative
  • Sound human resources skills
  • Guest focus
  • Problem solving skills
  • Strong training skills
  • Quality awareness

This role is demanding, challenging and we operate over a 7 day week. The position will involve some weekend shifts.The position is reporting directly to HRC Director of Housekeeping If you feel you are the right person for the please attach your resume and Apply stating the position that you are applying for.

Please note: this job description is meant as a guide only and should not limit your duties with HRC

Supervisor

Description
  • Memorable experiences for our Guests and Associates is the essence of being a Leader with the HRC Group Sydney. As a Housekeeping Supervisor your attention to detail will show the Housekeeping team that you are committed to providing luxury Guest experiences. The energy and enthusiasm you display will create a fun place to work.Reporting to the Senior Supervisor & Operations Housekeeping Managers, responsibilities and essential job functions include but are not limited to the following:
  •  Lead and supervise the day-to-day operation of the department to ensure service standards are followed
  • Handle Guest concerns and react quickly, logging and notifying the proper areas
  • Actively participate in daily briefing, daily warm up and department meetings
  • Ensure Room Attendants are informed daily about priorities in their section
  • Follow set policies and procedures
  • Report necessary maintenance items
  • Follow all safety and sanitation policies
  • Other duties as assigned
  • Consistently offer professional, friendly and engaging service

Desired Skills:

  • High school diploma or equivalent preferred
  • Proficient in English (verbal & written) essential
  • Minimum 1 year experience in a supervisory capacity in a hotel Housekeeping environment
  • Proven training skills
  • Experience with Hotel Property Management System, Opera desirable
  • Proactive with a meticulous eye for detail
  • Strong organizational, supervisory and communication skills
  • Able to convey information and ideas clearly
  • Ability to evaluate and select among alternative courses of action quickly and accurately
  • Work well in stressful, high-pressure situations
  • Effective at listening to, understanding, and clarifying the concerns and issues raised by coworkers and Guest
  • Must be able to perform assigned duties with attention to detail, speed, accuracy, follow through, courtesy, cooperativeness and work well with limited supervision

Physical Aspects of Position (include but are not limited to):

  • Constant standing and walking throughout shift
  • Occasional lifting and carrying up to 30 lbs
  • Occasional kneeling, pushing, pulling, lifting
  • Occasional ascending or descending ladders, stairs and ramps

Visa Requirements: Applicant must be legally eligible to work in Australia.If you feel you are the right person for the please attach your resume and Apply stating the position that you are applying for.

Please note: this job description is meant as a guide only and should not limit your duties with HRC

Room Attendant

Description

To maintain a high standard of cleanliness, rooms properly supplied and free of maintenance problems.

DUTIES & RESPONSIBILITIES:

  • Be aware and abide by Equal Employment Opportunity and Affirmative Action legislation and the hotel’s policies in regards to harassment prevention.
  • Work in a safe manner and abide by Occupational Health & Safety legislation and the hotel’s policies in regards to accident and incident reporting procedures.                          
  • Report to the Housekeeping Supervisor on a daily basis.          
  •  Abide by the policies and procedures as set out in the HRC Handbook.                                                                                              
  •  Wear the appropriate uniform as supplied by the hotel.          
  •  Attend all rostered shifts including shift work and weekend work in accordance with rosters.                                                        
  •  Work in any area and complete any tasks as directed by the Housekeeping Supervisor, Senior Supervisor and Management. 
  • Be pro-active in your approach to the job and work within the specific standards and procedures of The HRC Group Sydney. Attend all training sessions and meetings as and when required.

Uniforms: Collect from Uniform Issue area.

Keys: Sign key out in Key log book provided at the beginning of the shift and back in at the end of each shift.Sign start time in on time sheet.

Buckets: Collect cleaning equipment.

Cleaning Rags: Collect from Housekeeping at start of each shift. Upon completion, return to Laundry for cleaning.

Trolleys: Collect trolley from service area.Ensure trolley is repacked at the end of the shift and trolley service area is tidy.

Room Checks: First check all vacant and clean rooms, report any discrepancies. Eg: vacant and clean being dirty or vacant and dirty being clean.

Lost Property: Report all lost and found to Supervisor. Valuable items must be reported immediately to Security / Risk Management.These items are then to be placed in the safe in Security /Risk Management.

Maintenance: Report all problems to the Housekeeping office immediately.

Curtains & Valance: Check condition. If repairs are needed, or if stained, call Housekeeping for replacement before making bed.

Rooms: Clean all rooms to the Standard as required by The HRC Group & Hotel.

Amenities: Ensure these are replaced as needed When additional guest in room, ensure extra amenities are placed.

Fridge: Ensure fridge is clean and defrosted.

Laundry Bags: Ensure these are supplied in all rooms and replaced when used.

All rooms are to be 100% before being placed back in the system as clean.

Trolleys: To be returned to the service area at completion of shift.These are to be placed in service area neatly and correctly.Ensure pantry area is tidy, secure and locked.

Buckets: To be cleaned and check that they have all the required equipment.

Time sheetand Keys: Return work sheet and keys to Housekeeping Supervisor,sign in keys and complete Time Sheet ensuring details have been checked by Supervisor.                          If you feel you are the right person for the please attach your resume and Apply stating the position that you are applying for.

Please note: this job description is meant as a guide only and should not limit your duties with HRC

House Attendant

Description

The House Attendant responsibility entails that you do a combination of the following tasks to maintain guestrooms, working areas, and the hotel premises in general in a clean and orderly manner.

DUTIES AND RESPONSIBILITIES:

  • Clean rugs, carpets and upholstered furniture using a vacuum cleaner,broom and carpet shampoo machine.
  • Clean rooms, hallways and restrooms.
  • Wash walls and ceiling, move furniture’s and turn mattress.
  • Sweep, mop, scrub, wax and polish floor.
  • Dust and polish metalwork.
  • Collect soiled linen for laundering.
  • Receive linen supplies from floor shoots.
  • Maintain housekeeping carts.
  • Remove trash collected by room attendants.
  • Walk all assigned floors at beginning and end of shift to collect Newspaper bags, newspapers, trash, solid linen.
  • Pickup clean linen and refill the par stock of linen on each floor pantry.
  • Refill the par stock of guest amenities and supplies on each floor pantry.
  • Help the room boys / house maids with the heavy lifting when super cleaning spring cleaning of rooms.
  • Clean all public areas in the prescribed manner while following department standard operating procedures.
  • Remove soiled linen and trash from the pool side and other service areas and take to appropriate locations in the prescribed manner.
  • Assist room boys / house maid with placing bed boards, roll-ways beds, extra bed etc.
  • Report missing / found articles, damage or merchandise problems to the housekeeping supervisors.
  • Respond at all times in a friendly, helpful manner to guests and other colleagues.
  • Take up any tasks assigned by the supervisors as and when needed.

PREREQUISITES:

Physical mobility and stamina required, Ability to follow instruction, Detail-oriented,
Professional attitude is required, Ability to work independently.

EXPERIENCE: Previous hotel-related experience desired 

If you feel you are the right person for the please attach your resume and Apply
stating the position that you are applying for

The house person responsibility entails that you do a combination of the following tasks to maintain guestrooms, working areas, and the hotel premises in general in a clean and orderly manner.

DUTIES AND RESPONSIBILITIES:

  • Clean rugs, carpets and upholstered furniture using a vacuum cleaner,broom and carpet shampoo machine.
  • Clean rooms, hallways and restrooms.
  • Wash walls and ceiling, move furniture’s and turn mattress.
  • Sweep, mop, scrub, wax and polish floor.
  • Dust and polish metalwork.
  • Collect soiled linen for laundering.
  • Receive linen supplies from floor shoots.
  • Maintain housekeeping carts.
  • Remove trash collected by room attendants.
  • Walk all assigned floors at beginning and end of shift to collect Newspaper bags, newspapers, trash, solid linen.
  • Pickup clean linen and refill the par stock of linen on each floor pantry.
  • Refill the par stock of guest amenities and supplies on each floor pantry.
  • Help the room boys / house maids with the heavy lifting when super cleaning spring cleaning of rooms.
  • Clean all public areas in the prescribed manner while following department standard operating procedures.
  • Remove soiled linen and trash from the pool side and other service areas and take to appropriate locations in the prescribed manner.
  • Assist room boys / house maid with placing bed boards, roll-ways beds, extra bed etc.
  • Report missing / found articles, damage or merchandise problems to the housekeeping supervisors.
  • Respond at all times in a friendly, helpful manner to guests and other colleagues.
  • Take up any tasks assigned by the supervisors as and when needed.

PREREQUISITES:

Physical mobility and stamina required, Ability to follow instruction, Detail-oriented,
Professional attitude is required, Ability to work independently.

EXPERIENCE: Previous hotel-related experience desired If you feel you are the right person for the please attach your resume and Apply stating the position that you are applying for.

Please note: this job description is meant as a guide only and should not limit your duties with  HRC

Public Area Attendant

Description

Keep all lobbies and public facilities (such as lobby restrooms, telephone area, the
front desk, and offices) in a neat and clean condition. You will promote a positive
image of the property to guests and must be pleasant, honest, friendly and should
also able to address guest requests and problems.

DUTIES AND RESPONSIBILITIES:

  • Clean rooms, hallways and restrooms.
  •  Clean and maintain restaurants and banquet halls.
  • Sweeps carpet.
  • Empty ashtrays and urns.
  •  Polish furniture and fixtures.
  •  Vacuum and polish elevators.
  • Keep the front of the hotel free from trash.
  •  Clean rugs, carpets and upholstered furniture using a vacuum cleaner,broom and shampoo machine.
  • Wash walls and ceilings, move and arrange furniture, and turn mattresses.
  • Sweep, mop, scrub, wax, and polish floors.
  • Dust and polish metal work.
  • Collect solid linen supplies in floor linen closets.
  • Maintain housekeeping cart.
  • Remove trash collected by room attendants.
  • Responsible for upkeep of all the equipment which he is using i.e., Vacuum cleaner, trolleys, Scrubbing machine.
  • Responsible for maintaining a time schedule for cleaning of their areas.
  • Responsible for spring cleaning of their area as per the schedule given to them.
  • Authorized to enter into offices for maintenance or other activities like pest control, shampooing of carpet etc.

PREREQUISITES:

Physical mobility and stamina required, Ability to follow instruction, Detail-oriented,Professional attitude is required, Ability to work independently.

Experience: Previous hotel-related experience desired

If you feel you are the right person for the please attach your resume and Apply stating the position that you are applying for.

Please note: this job description is meant as a guide only and should not limit your duties with HRC

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